✓ Keep your calm and contact your hosting provider. Ask for a site backup, right after you noticed the site malfunctioning.
✓ Put your website in maintenance mode to protect your visitors from malware.
✓ Ask for an elaborate security analysis.
✓ Do not use any malware repair tools - unless you know what you're doing. It might cause further damage to your website.
✓ Don't attempt to repair infected files - unless you know what you're doing.
✓ If all your sites are affected by the same type of malware, you may face cross-site contamination. If you need help, contact us.
✓ Until a safe restore point will be available, ask your web developer to disable all your sites.
✓ Upgrade hosting, so each site will be isolated.
✓ First, we will ask your website's access informations. After a thorough security analysis, we will determine how the website is affected. And lastly, we will repair your website.
✓ We don't ask for an upfront payment. So our security analysis comes free of charge.
✓ Our approach is internal - external. We want to make sure your site will be malware-free, safe, and up to date. After that, we'll apply a firewall.
With Magefix your site will be self-dependent.
✓ There are many security companies that will only repair your site. You'll get a cleanup, a vulnerable website, and a firewall. And when the firewall will be off, you'll be infected again.
✓ A site is a set of related web pages located under a single domain name.
✓ However we extend the definition to unique CMS installation, when using CMS platforms like Wordpress, Joomla or Drupal.
It's usual for Google to place a warning sign on hacked websites. It's a measure to protect its users from being infected, while your website is vulnerable. A responsible thing to do, while repairing your site, is to temporary display a "site temporarily unavailable" page, only advised by a security engineer.
Magefix offers a one-year service warranty, free unlimited malware cleanups and a 30 days money-back guarantee. In case you will need future security assistance, we'll be there for you. We can't guarantee you will not be hacked ever again. That's because even though your website is secure, hackers might exploit it indirectly, through your email, hosting provider or even your personal computer. Here are the most important post-cleaning steps, in order to keep your website safe:
✓ Change all your passwords: Hosting login, MySQL, FTP and CMS admin info.
✓ Backup your site.
✓ Perform regular updates on your plugins, themes and modules.
✓ Monitor your site activity.
✓ Signup with Google Search console.
Yes, all our plans include post-sale support. Our team is standing by to help you, submit a support ticket any time and we’ll be happy to assist.
Yes, Magefix is GDPR compliant. It doesn’t store or access any personal data. Also no cookies are added by Magefix.